Elves & Co. Terms and Conditions

 

SHIPPING

We aim to ship out our products within one to two business days upon receiving the order, with most orders shipping the next business day, provided the product ordered is in stock. Orders are not shipped on Saturday or Sunday, except by prior arrangement.


We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. All our products are shipped FedEx and have a flat $5 shipping rate. We are unable to deliver to PO Boxes at this time.


CREDIT CARDS

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number that your bank credit card has on file for you). Incorrect information will cause a delay in processing your order.


ORDERS

We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay the fulfillment of your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.


For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.


PRIVACY ON OTHER WEBSITES

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy for more information. Elves & Co. is not responsible for the actions of third parties.


RETURNS/THE ELVES & CO. GUARANTEE

We work very hard to fulfill every order within a 24-hour period. We take pride in our products and as a result we offer a 100% money back guarantee or a replacement product if you are not completely satisfied with your Elves & Co. product. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return

If you are not completely satisfied please call us at 203-681-2721 or email us at info@elvesandco.com . Returns must be submitted within 3 days of receiving the order, this is due to the perishable nature of the greens.


Taxes

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Elves & Co. holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.